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Frequently Asked Questions
We hope this FAQ answers all your questions regarding our pricing. In the rare case that it does not, please don't hesitate to contact us. Hey, we may even add your new question to this FAQ. We are always looking to self-improve.
Do I need a credit or debit card to sign up for the FREE plan?
Nope, you do not need a credit or debit card to sign up for the FREE plan.
Do I need a credit or debit card to sign up for a paid plan?
Yup, you need a credit or debit card for a paid plan. That's how we charge you.
Can I use PayPal, Venmo, Bitcoin or anything other than a credit/debit card?
At this point in time, the answer is no. We are thinking about offering this, so if this would make you happy please let us know. The more we hear from people the higher we can prioritize this.
Do you offer a free trial before committing to a paid plan?
If you'd like to try before you buy, go ahead and sign up for the FREE plan. Once you fall in love with our API you can upgrade at any time to a paid plan. You'll just need to add a credit or debit card. That's how we charge you.
Wait, so I can stay on the FREE plan forever?
Yes you can. Just as long as you stay below the limits of the plan. But we know you. We know you have plans for world domination. Just know that as your app catches fire and that rocket ship blasts into space, we'll be right there with you offering a plan size that fits your needs. Did we mention we even support billions of units per month?
When I sign up for a paid plan, when do you charge my credit card?
We charge your card after the first month of usage.
Are monthly plans recurring? Do you charge my card automatically every month?
When you sign up for the paid plan, we charge your card every month on the anniversary of your sign up date. So if you signed up on August 5, we'll charge you next on September 5, then October 5 and so on.
What happens if I signed up on the 31st of a month? What do you do then??
Wow you've got us. Hmm okay. It turns out this problem is not quite P = NP and some of our resident PhD mathematicians actually solved it. So the short answer is: yes we'll charge you every month on the last day of the month.
What if I have a huge backlog of images? Can I do a one-time payment to process those?
On the paid plan, you only pay for what you use, so you can just go ahead and process your backlog as usual.
Can I pay annually up front?
Not yet. We have had some conversations internally about this though. We even added it as a backlog item. But it just sits there every month, never moving up. So if you want this, please let us know. The more people that ask for it the higher we'll prioritize it. That's how customer-driven development works.
Okay so now that I've cancelled, can I get a refund?
After you cancel, we’ll go ahead and send you one last bill to settle up for the current month.
I've cancelled my plan. Why can I still use your API?
Remember that awesome free plan we offer? You’re back on that, so you can still use our API within the limits of the free plan.